Mobility & Workplace Platform Management - Software Release Manager - Cyberjaya, SGR

Job Description

Position Summary and Responsibilities

 

The Software Release Manager (SRM) has the overall responsibility for managing the deployment of application software to the customer environment. The Account Focal has operational and strategic responsibility for the Software Release Manager role.

 

This position is required to work within the constraints of the Change Management process, to coordinate the release of an application into the clients network. This service involves the communication with appropriate stakeholders and ongoing compliance to an agreed standard in accordance with client requirements and the scope of services as defined within the ‘Document of Understanding’ (DOU).

 

This role will include the close working with the Delivery Center dispatcher for timely delivery of Software Distribution services. Scope of services is defined in the accounts DOU, and is subject to regular review and change.

 

General Responsibilities            

•Work with application and business owners to confirm deployment audience and release dates for deployment.

•Determine correct release management approach and deployment audience.

•Engaging the MMS-PM delivery center via the dispatcher for software deployments and other related requests.

•Work within all Change Management process and procedures to raise and seek approval on changes.

•Liaise with the MMS-PM software distribution team to ensure successful deployments to the target audience.

•Ensure successful end to end delivery of applications to the nominated target audience

•Coordinate/facilitate the ‘success and failure’ distribution reports to key stakeholders.

•Update all work tracking mechanisms and databases

•Escalate any issues related to MMS-PM produced packages to the Packaging SME’s – contact the customer for any NAB packaged applications

•When any deliverables are in jeopardy, escalate any issues to the Account Portfolio Manager, Team Leader of SIL.

•Understand the customers’ environments (Development, Test, Production) and testing procedures

•Ensure all application deployment standards and controls are followed and client expectations are met.

•Assist in resolving complex application dependency issues arising as a consequence of software distribution and packaging (including versioning, software interoperability and network issues).

•Ensure escalation processes are followed and correct teams engaged for network issues, and failed distributions.

•Participate in Post Incident Reviews and Major Incident forums related to failed deployments. 

 

Requirement

• Experience and understanding of Software Packing and or Software Distribution experience on operating systems including but not limited to, Windows 2000, XP, Vista and 7, Windows NT, Server 2000, 2003 and 2008 – in both 32 and 64bit configurations.

• Experience in a workflow management position/role.

• Experience working in a medium to large scale Enterprise Software Management environment

• Experience working with high focus and critical software packages and there distributions.

• Software Release Manager may need to be flexible around work times to support customer requirements, (after hours and weekends.)

 

 

 

 

Required Technical and Professional Expertise

• At least 2-3 years experiences and understanding of Software Packing and or Software Distribution experience on operating systems including but not limited to, Windows 2000, XP, Vista and 7, Windows NT, Server 2000, 2003 and 2008 – in both 32 and 64bit configurations.

• At least 2-3 years experiences in a workflow management position/role.

• At least 2-3 years experiences working in a medium to large scale Enterprise Software Management environment

• At least 2-3 years experiences working with high focus and critical software packages and there distributions.

 

Preferred Technical and Professional Experience

• At least 4 years experiences and understanding of Software Packing and or Software Distribution experience on operating systems including but not limited to, Windows 2000, XP, Vista and 7, Windows NT, Server 2000, 2003 and 2008 – in both 32 and 64bit configurations.

• At least 4 years experiences in a workflow management position/role.

• At least 4 years experiences working in a medium to large scale Enterprise Software Management environment

• At least 4 years experiences working with high focus and critical software packages and there distributions.

Required Education

Associate’s Degree/College Diploma

Preferred Education

Bachelor’s Degree

Travel Required

No Travel

Is Extensive Time Away From Home Required?

Yes

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Eligibility Requirements

Need to be flexible around work times to support customer requirements (after hours and weekends)

  

Primary job category

Technical Services

Growth Play

None